Tag Archive | Hotel Reception

Industry Secrets That Make It Easier To Run a Successful Hotel Business

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In every city you visit, you’ll find a plethora of hotels. People travel to different places and need somewhere to stay.

So, starting a hotel business is a great idea. Some say it’s difficult to find success in an industry like this. But, with these secrets, you’ll find it much easier to make money:

 

1. Clearly Define Your Hotel

It’s no secret that hotels are very different from one another. You have five-star hotels and smaller hotels with fewer stars. The difference is that the higher the stars, the more expensive a hotel tend to be.

If you want success, then you have to clearly define your hotel. Is it going to be a luxury hotel for the rich and wealthy? Or, are you more of a budget hotel that caters to people that need a cheap place to stay.

Naturally, each one has its benefits, and you could try and stick yourself somewhere in the middle too. But, industry experts will say that most hotel businesses fail because they haven’t been properly defined.

The owner can’t decide what type of hotel they want to run, and things end up in a mess.

 

2. Furniture Is Key

Let me start this point by asking you to put yourself in the body of a consumer. You need to book a hotel for a few nights and are searching through various sites.

What is one of the main things you’re looking for? For me, I want to ensure I have a comfortable room, with a big comfy bed. And, this is the same for a lot of consumers.

The hotel furniture is vital, as they put comfort above a lot of other factors. So, from the seats in your dining area right down to the beds in every room, you need good furniture.

 

3. Get On Comparison Websites

As I just mentioned, when most people look for a hotel, they head to comparison websites. These are sites that bring loads of hotels together and show you all of the different prices.

It lets people get a broader view of what’s on offer in their area. People rarely go directly to the hotel website when they search for places to stay.

So, you need to contact the big hotel comparison sites and get your establishment on them. Thus, more people will find you, and there’s the potential for more customers.

 

4. Stellar Customer Service

Great customer service is vital if you run a hotel business. All of the industry experts claim their success is largely down to this. The way your staff acts towards the customer is so important. Your employees will play a huge role in determining whether someone has a good stay or not.

All of your customers should leave with a smile and tell everyone about the amazing service at your hotel. This makes it much easier to be successful, as good reviews run the hotel business.

Pay attention to these industry secrets if you want to run a profitable company. Build your hotel business from the ground up, and then expand to different territories. Before you know it, you could dominate the global market.

 

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5 Hotel Reception Design Errors You Should Stay Away From

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Whether you’re the owner of a small or large hotel, a chain or an independent business, you need the tips in this guide. The look and design of your hotel really matters a lot. It gives people a certain feeling when they stay with you, and will determine whether they return or not. The reception area makes the first impression on your guests, and you probably know that first impressions count! Most hotels make mistakes when it comes to the reception area.

Here are hotel reception design errors you should stay away from:

Putting Lots of Furniture in Reception

When you put lots of furniture in your reception area, it can get cluttered. Not only with items but also with people too. The idea of the reception area is to keep people moving through as swiftly as possible, so you should avoid putting too many items here. You shouldn’t have any, ideally!

Using Lighting Incorrectly

Lighting is another very important part of a hotel reception. Depending on the kind of hotel you have, you’ll want different kinds of lighting. Budget hotels usually have brighter lighting to give guests a feeling of security, while luxury hotels keep things darker and more atmospheric. Make sure you’re using lighting to get the reaction you want from your guests.

Not Making Things Clear Enough

You want to make things clear in reception, so make sure you think about this carefully. Many hotel receptions have the name of their hotel on the wall, clearly displayed somewhere so guests know they are in the right place. The Premier Inn, for example. If you are going to politely ask guests to do/not to do something, make sure you’re not passive aggressive about it either. Leaving messages like, ‘think before you…’, can be insulting to read. Not Having Disabled Access

The Premier Inn, for example. If you are going to politely ask guests to do/not to do something, make sure you’re not passive aggressive about it either. Leaving messages like, ‘think before you…’, can be insulting to read. Not Having Disabled Access

Disabled access is a must, so make sure you have ramps and things where appropriate. You won’t get a very good reputation for your hotel business if you don’t cater to everybody.

Not Making It Welcoming Enough

Your hotel reception needs to be welcoming. Clever use of colors and patterns can help to do this, even if you don’t have furniture dotted around. Many hotel receptions will have a bar area and lounge nearby. They’ll enhance this using lighting and visual cues, as mentioned earlier. This encourages people to move along and even stay a while in the bar. Places like

They’ll enhance this using lighting and visual cues, as mentioned earlier. This encourages people to move along and even stay a while in the bar. Places like http://debretton.com.au/ can help with this.

Failing To Consider Day And Night

Consider both day and night when designing your hotel reception. As outdoors changes, indoors should change too. Make sure you’re giving off the same vibe, and giving people what they want at the right times of  the day.

Stay away from these hotel reception design errors, and your guests should be happy spending time at your establishment. Your guests should feel safe and comfortable, as well as get their money’s worth for their stay. Make sure you work with the right people to make that happen!