Whether you’re the owner of a small or large hotel, a chain or an independent business, you need the tips in this guide. The look and design of your hotel really matters a lot. It gives people a certain feeling when they stay with you, and will determine whether they return or not. The reception area makes the first impression on your guests, and you probably know that first impressions count! Most hotels make mistakes when it comes to the reception area.
Here are hotel reception design errors you should stay away from:
Putting Lots of Furniture in Reception
When you put lots of furniture in your reception area, it can get cluttered. Not only with items but also with people too. The idea of the reception area is to keep people moving through as swiftly as possible, so you should avoid putting too many items here. You shouldn’t have any, ideally!
Using Lighting Incorrectly
Lighting is another very important part of a hotel reception. Depending on the kind of hotel you have, you’ll want different kinds of lighting. Budget hotels usually have brighter lighting to give guests a feeling of security, while luxury hotels keep things darker and more atmospheric. Make sure you’re using lighting to get the reaction you want from your guests.
Not Making Things Clear Enough
You want to make things clear in reception, so make sure you think about this carefully. Many hotel receptions have the name of their hotel on the wall, clearly displayed somewhere so guests know they are in the right place. The Premier Inn, for example. If you are going to politely ask guests to do/not to do something, make sure you’re not passive aggressive about it either. Leaving messages like, ‘think before you…’, can be insulting to read. Not Having Disabled Access
The Premier Inn, for example. If you are going to politely ask guests to do/not to do something, make sure you’re not passive aggressive about it either. Leaving messages like, ‘think before you…’, can be insulting to read. Not Having Disabled Access
Disabled access is a must, so make sure you have ramps and things where appropriate. You won’t get a very good reputation for your hotel business if you don’t cater to everybody.
Not Making It Welcoming Enough
Your hotel reception needs to be welcoming. Clever use of colors and patterns can help to do this, even if you don’t have furniture dotted around. Many hotel receptions will have a bar area and lounge nearby. They’ll enhance this using lighting and visual cues, as mentioned earlier. This encourages people to move along and even stay a while in the bar. Places like
They’ll enhance this using lighting and visual cues, as mentioned earlier. This encourages people to move along and even stay a while in the bar. Places like http://debretton.com.au/ can help with this.
Failing To Consider Day And Night
Consider both day and night when designing your hotel reception. As outdoors changes, indoors should change too. Make sure you’re giving off the same vibe, and giving people what they want at the right times of the day.
Stay away from these hotel reception design errors, and your guests should be happy spending time at your establishment. Your guests should feel safe and comfortable, as well as get their money’s worth for their stay. Make sure you work with the right people to make that happen!